Everything You Need to Know About Nomad Internet’s 14-Day Money-Back Guarantee

Hello, Nomad Internet Family! 😊

At Nomad Internet, we understand how important it is to feel confident in your choice of internet service, especially when you're living in rural areas or on the go. That's why we offer a 14-day money-back guarantee! This allows you to try our modems and service risk-free and make sure it's the perfect fit for your internet needs.

Here's everything you need to know about our 14-day money-back guarantee.

What is the 14-Day Money-Back Guarantee?

Our 14-day money-back guarantee gives you the chance to test out our internet service for two full weeks. If for any reason you're not satisfied, you can return the modem and receive a full refund on your service and equipment fees (with the exception of certain non-refundable fees). No hard feelings—we just want to make sure you love your Nomad experience as much as we do!

When Does the 14-Day-Money-Back Guarantee Period Begin?

Your 14-day money-back guarantee starts on the day your modem is delivered to your door. From that moment, you have two weeks to explore the service, test out the speeds, and see how it works for your home, RV, or wherever your adventures take you.

How to Request a Refund

If you decide Nomad Internet isn't for you within the 14-day guarantee, the process to request a refund is simple:

1. Contact Customer Support: Just reach out to our friendly support team via email at support@nomadinternet.com, or through live chat at nomadinternet.com.

2. Return the Modem: We'll guide you through the process of returning your modem. Please do not return the modem until you receive full instructions and a prepaid return label! Once we confirm receipt of the modem at our return center, we will process your refund within 5-7 business days. (Please note that the modem must be returned for your refund to be processed!)

3. Refund Processed: After receiving your modem in good condition, we will refund your service plan and modem rental fees. It's that easy!

What's Covered by the Money-Back Guarantee?

Our 14-day money-back guarantee covers:

• The Modem Rental Fee: Whether you have our Standard or Nomad Premier modem rental, we will refund the cost of your rental fee within the first 14 days.

• The First Month of Service: You'll also be refunded for the first month of service if you cancel within the trial period.

What Fees are Non-Refundable?

There are a few fees that are non-refundable, even if you cancel within the 14-day window:

• SIM Kit Activation Fee ($29.95): The cost of activating the SIM kit is non-refundable.

• Shipping Fees: Any fees associated with shipping the modem to you are also non-refundable.

Don't hesitate to reach out if you experience any issues!

Important Reminders

• Return Your Modem: For your cancellation and refund to be fully processed, you must return the modem to our return processing center. Until we receive the modem, your subscription remains active.

• 14-Day Window: Remember, your 14-day guarantee period starts from the day the modem is delivered. Be sure to reach out to us within that window if you wish to cancel!

Why Choose Nomad Internet?

We want you to be 100% satisfied with your internet service, and our 14-day money-back guarantee gives you the peace of mind to try it out without any risk. Whether you're testing it in your rural home, on the road, or at a remote worksite, we're confident you'll love the fast, reliable service Nomad Internet provides!

Questions? We're Here to Help!

If you have any questions about our 14-day money-back guarantee or need assistance with returns or cancellations, please don't hesitate to get in touch with our team. We're here to make the process as smooth and easy as possible.

• Email: support@nomadinternet.com

• Live Chat: Visit NomadInternet.com and click the chat icon to chat with us live.

Thank you for choosing Nomad Internet! We're here to keep you connected, wherever your journey takes you.

Stay connected, stay happy! 🌟