Hurricane Milton Email #2
Subject Line: Your Questions Answered: Hurricane Milton Relief Program
Preview Text: Everything you need to know about our 30-day free internet offer.
Dear [Recipient's Name],
We understand you may have questions about our Hurricane Milton Relief Program. We're here to provide answers and ensure you can take full advantage of this offer.
Frequently Asked Questions
1. Who is eligible for the free 30-day service?
Residents in areas affected by Hurricane Milton are eligible. If your area qualifies, the "Milton Relief" plan will appear when you enter your address on our website.
2. Do I need a Nomad Internet modem to access the free service?
Yes, a Nomad Internet modem is required. If you don't have one, you can purchase it from our website.
3. Can I expedite my modem order?
Yes, you can. Please choose the Priority Shipping Option when checking out.
4. What happens after the 30-day free period?
After 30 days, your service will transition to our Unlimited or Ultra Unlimited plan rate, depending on which you choose initially. We'll notify you before this happens. There are no contracts, and you can cancel anytime.
5. How do I protect my modem during severe weather?
Bring It Indoors: If safe, bring your modem and cables inside.
Protect Exposed Ends: If you can't bring it indoors, cover the cable ends to prevent water damage.
Dry Before Reconnecting: Ensure all equipment is dry before use.
6. I’m a current customer; how do I get the Milton Relief credit?
Please apply this link - Hurricane Relief Application. Our team will verify your eligibility.
Still, Have Questions?
Our support team is ready to assist you. Contact us at support@nomadinternet.com or call +1 281 800 1000.
We're committed to helping you stay connected during this time.
Sincerely,
The Nomad Internet Team