Identity Verification

Hello, Nomad Family! 😊

At Nomad Internet, we take your security seriously. Before we can release your order, all customers are required to complete an identity verification. This is a key step that helps us protect you, ensure that your information is secure, and reduce the risk of fraud. In this guide, we'll explain why identity verification is important and how it benefits you. Plus, we'll go over our policies to make the process easy and transparent.

Why Do We Verify Identity

When it comes to internet service and equipment, security is always a top priority. Identity verification is not just an added step—it's designed to protect you in the following ways:

• Prevent Fraud and Identity Theft: By ensuring that the person placing the order is who they claim to be, we can prevent fraudulent activities like identity theft or unauthorized purchases. This keeps your personal information safe from bad actors.

• Secure Your Personal Data: We know that your personal data is precious, and we want to keep it safe. Completing identity verification through our secure portal adds an extra layer of protection, ensuring that only the rightful owner of the account can receive the modem and access our services.

• Match Name on the Order with ID: For added security, the name on the order must match the name on the ID you provide. This ensures that the person who placed the order is the same person receiving the modem. It helps us avoid situations where someone else tries to claim your order.

• Protect You from Fraudulent Orders: In today's digital world, there are many ways people can try to scam or fraudulently place orders in someone else's name. By verifying your identity, we protect your account and ensure that only you are able to receive the modem.

How to Perform Your Identity Verification

To make things as secure as possible, all identity verification must happen through our secure portal at https://idcheck.nomadinternet.com/. Here's why this step is necessary:

• Security of Your Data: We do not accept ID or sensitive information via email because email is not a secure method for sending personal information. The secure portal is encrypted and designed specifically to protect your personal data.

• Convenience and Safety: Our secure portal ensures that your ID is checked in a safe environment. You'll receive clear instructions on how to complete the verification, and once it's done, your order will be processed without any issues.

What If I Don't Want to Complete Identity Verification?

We understand that not everyone may be comfortable with completing an identity verification. If for any reason you prefer not to go through the verification process, don't worry! You can simply contact us to cancel your order and receive a full refund. No questions asked.

To cancel your order, just reach out to us at:

• Email: support@nomadinternet.com

• Live Chat: Visit NomadInternet.com and click the chat icon.

We're here to help, and we want you to feel comfortable with every step of the process.

How Identity Verification Protects You

When you complete identity verification through our secure portal, you're not just helping us—you're protecting yourself.

Here's how:

• Prevents Unauthorized Use: Identity verification ensures that no one can place an order in your name without your knowledge or permission.

• Secure Delivery: Only the person who completed the order and passed identity verification will be able to receive the modem. This means your internet service is secure from the start.

• Peace of Mind: By going through identity verification, you can rest easy knowing that your order is safe, secure, and truly yours.

We're Here to Help!

If you have any questions or concerns about identity verification, don't hesitate to reach out to our friendly customer service team. We're always here to guide you through the process and make sure everything goes smoothly.

• Email: support@nomadinternet.com

• Live Chat: Visit NomadInternet.com and click the chat icon.

Thank you for choosing Nomad Internet! Your security and peace of mind are our top priorities, and we're excited to get you connected safely and securely. 😊

Stay connected, stay secure! 🌟