Nomad Internet Refund Policy: Everything You Need to Know

Hello, Nomad Internet Family! 😊

At Nomad Internet, we pride ourselves on delivering reliable internet service to our rural communities. However, we understand that sometimes things may not work out as expected, and we want to ensure you feel confident in your decision to try our service. That's why we offer a 14-day money-back guarantee along with a clear and simple refund policy to provide you with peace of mind.

Here's a helpful guide to everything you need to know about our refund policy, modem returns, and what you can expect.

14-Day Money Back Guarantee

We're committed to ensuring you're happy with your Nomad Internet service, which is why we provide a 14-day money back guarantee. This guarantee begins on the date of delivery, giving you two weeks to try our service risk-free. During this period, if you're not satisfied, you can cancel your service and receive a full refund of your subscription and modem rental fee (excluding non-refundable fees like shipping costs and the SIM kit activation fee).

The 14-day guarantee allows you to test out our internet and make sure it meets your needs without any long-term commitment.

Modem Condition and Return

Since all Nomad Internet modems are rented as part of your service, it's important that the modem is returned in good condition for your refund to be processed. Here's what you need to know about returning your modem:

1. Modem Condition: The modem must be returned in good condition, with no physical damage or missing components. This includes the modem itself, power cords, antennas, and any other accessories that were part of your rental package. If the modem is returned in bad condition or has missing parts, there may be fees for repairs or replacements.

2. Packing Your Modem: When returning the modem, please pack it securely. Ideally, use the original packaging, or ensure it's well-cushioned in a box to prevent damage during shipping.

How to Return Your Modem

Before returning your modem, you'll need to reach out to our customer service team to initiate the return and receive your prepaid shipping label. We'll guide you through the process and provide everything you need to return the modem hassle-free.

Here's how to get started:

• Contact Us: Reach out to Nomad Internet customer support via email (support@nomadinternet.com) or live chat at NomadInternet.com.

• Prepaid Label: After contacting us, you'll receive a prepaid return shipping label. You'll have 14 days from the approval of your cancellation to return your modem. Please note that if the modem is not returned within this time frame, your subscription will remain active, and you will continue to be billed.

Refund Policy and Non-Refundable Fees

Once we receive your modem, please allow 5-7 business days for us to check in the return and process your refund. Your refund will be credited back to the payment method on file, and no alternative payment methods can be used.

It's important to note that some fees are non-refundable, including:

• SIM Kit Activation Fee ($29.95)

• Shipping Costs

• Modem Rental Fees or Subscription Fees beyond the 14-day guarantee period.

If you choose to cancel after the 14-day guarantee, you will not be eligible for a refund of the modem rental fee, subscription fee, or any non-refundable charges. However, you can cancel your service at any time, and your billing will stop at the end of your current subscription cycle.

Full Expectations

Here's a quick breakdown of what to expect when you cancel your service and return your modem:

1. Contact Customer Service: Let us know you'd like to return your modem and receive your prepaid label.

2. Pack and Ship: Carefully pack the modem with all its accessories and ship it back using the prepaid label.

3. Return Window: Return your modem within 14 days of receiving your prepaid label to avoid ongoing charges.

4. Refund Processing: Once we've received your modem, please allow 5-7 business days for us to process your refund, which will be credited to the payment method on file.

5. No Refunds After 14 Days: If you cancel after the 14-day money back guarantee period, there will be no refunds for the modem rental or subscription, but you can still cancel at any time.

We're Here to Help!

If you have any questions or need assistance with returning your modem or understanding our refund policy, our friendly customer service team is here to support you every step of the way! Feel free to reach out to us:

• Email: support@nomadinternet.com

• Live Chat: Visit NomadInternet.com and click the chat icon.

At Nomad Internet, we value your experience and strive to ensure everything goes smoothly. Thank you for choosing us, and we're here for any questions or concerns you may have!

Stay connected, stay happy! 🌟