Nomad Internet Shipping Process: What to Expect

At Nomad Internet, we know how important it is to stay connected, and we strive to get you up and running as quickly and efficiently as possible. Our shipping process is designed with speed, transparency, and reliability in mind to ensure that your modem arrives on time, in perfect condition, and ready to use. Here’s what you can expect when ordering with us:

1. Order Confirmation

After you place your order, you will receive an order confirmation email from us. This email will include your order details, an estimated shipping date, and a link to track your order once it has been shipped. Please make sure your shipping information is accurate to avoid delays.

2. Processing Your Order

Once your order is confirmed, we immediately begin processing it. This involves checking inventory, assigning the best modem for your plan, and preparing it for shipment. If you selected the FlexPay option, your modem will be set aside for month-to-month rental or a one-time rental payment.

3. Preparing Your Modem

Every modem we ship undergoes a strict process to ensure quality:

  • Refurbishing and Testing: We refurbish, clean, and test each modem to ensure it meets our high standards. All modems are upgraded with the latest firmware to guarantee peak performance.

  • Documentation of IMEI and ICCID: Each modem is carefully documented, including its unique IMEI and ICCID numbers. These numbers are essential for activation once the modem arrives.

  • Packing and Branding: We package each modem securely to ensure it arrives safely. Our branding process ensures you know you're receiving an official Nomad Internet modem.

4. Shipping and Tracking

Once your modem has passed quality control, we ship it via our trusted shipping partner through ShipStation, ensuring quick and reliable delivery. You will receive a tracking number via email so you can follow your package every step of the way. Our shipping partners are efficient, and depending on your location, your modem can typically arrive within 3 to 5 business days.

5. Activation and Setup

Upon receiving your modem, follow the easy setup instructions included in your package. Your modem is already linked to your Nomad Internet account, so activating it is simple through our Nomad Mobile App. If you need any assistance, our customer support team is here to help.

At Nomad Internet, we’re committed to providing a seamless and reliable shipping process. If you have any questions or concerns about your order, feel free to contact our customer support team for assistance. We’re here to make sure your internet experience is smooth from start to finish!