Quick Start Guide- How to Activate
Hello, and welcome to the Nomad Internet family! ๐ We're excited to have you on board and are committed to providing you with fast, reliable internet service. This step-by-step guide will walk you through everything you need to set up your Nomad Internet modem, including unpacking, physical setup, activation, and connection. We'll \lso provide tips on how to position your modem for the best signal and fastest speeds, and answer some frequently asked questions at the end.
Table of Contents
๐ฆ Unpacking Your Modem
โ๏ธActivating Your Modem
1. ๐ฆUnpacking Your Modem๐ฆ
What's in the box?
Nomad Internet Modem
Power Adapter
Ethernet Cable
External Antennas (if applicable)
SIM Card and SIM Tray (if applicable)
Quick Start Guide
Steps:
Carefully Open the Package:
Use scissors or a box cutter to open the package without damaging the contents.
Remove All Items:
Take out each component and place them on a clean, flat surface.
Check the Contents:
Ensure all items listed above are present.
If anything is missing or damaged, please contact Nomad Internet Support:
Email: support@nomadinternet.com
Phone: 281-800-1000 (Nomad Premier Customers only)
2. ๐Physically Setting Up Your Modem
Steps:
Connect the Power Adapter:
Plug one end of the power adapter into the modem's power port.
Plug the other end into a nearby electrical outlet.
Power On the Modem:
Press the power button if the modem does not turn on automatically.
Wait for the modem to boot up; this may take a few minutes.
Indicator lights will illuminate to show the status (refer to your Quick Start Guide for details).
3. ๐กPositioning Your Modem for Optimal Performance
Proper placement of your modem is crucial for the best signal strength and fastest internet speeds. Follow these steps to find the ideal spot in your home.
Steps:
Choose a Central Location:
Place the modem in a central area of your home to ensure even Wi-Fi coverage.
Avoid placing it in a corner or at one end of your home.
Elevate the Modem:
Position the modem on a high shelf or mount it on a wall. Placement in a window is best!
Avoid placing it on the floor or low surfaces.
Avoid Obstructions:
Keep the modem away from thick walls, metal objects, and large furniture that can block or weaken the signal.
Avoid placing it inside cabinets or behind objects.
Stay Away from Interference:
Keep the modem away from electronic devices that can cause interference, such as microwaves, cordless phones, baby monitors, and other wireless devices.
Consider Line of Sight:
For the best performance, place the modem where there is a clear line of sight to the areas where you use the internet most.
Adjust Antennas (if applicable):
If your modem has adjustable antennas, position them vertically for multi-story homes or adjust them to cover specific areas.
Test Different Locations:
If possible, test the modem in different locations to see where you get the best signal strength and speeds.
Additional Tips:
Upstairs vs. Downstairs:
If you have a multi-story home, placing the modem on the main floor or the floor where you use the internet most can improve signal distribution.
4. โ๏ธActivating Your Modem and Internet Service
Before you can start using your Nomad Internet service, you need to activate your modem.
Steps:
Access the Activation Page:
Open a web browser on your connected device.
Navigate to http://activatenomad.com/ or scan the QR code from your Quickstart Guide to get started!
Enter Required Information:
Account Information:
Provide your order email address and order number to begin modem activation.
If you have trouble, you can always use our live chat.
Modem Details:
Enter the modem's IMEI number (found on the bottom of the modem or packaging).
Service Plan Selection:
Select your subscription plan.
Select Optional Add-Ons (if desired).
Complete Activation:
Review all the information you've entered.
Click on "Activate" or "Submit" to complete the activation process.
Wait for Confirmation:
You should receive a confirmation message indicating that your modem has been activated.
Reboot the Modem:
The modem is required to restart after activation.
Power off the modem by unplugging from power, wait for 10 seconds, plug back into power and allow at least 2 hours for the modem to lock onto the signal.
Nomad Remote Activation
Nomad will remotely activate your sim card and modem.
Note: It may take up to 8 hours for your modem to fully activate. Please contact us through live chat if your modem does not lock onto a signal by this time.
5.๐ Create an Oasis Account on Nomad Internet
As Your Modem Activates, Go Ahead and Set Up Your Nomad Oasis Account:
Your Nomad Oasis Account will allow you to pause, control and even track your modem!
Nomad Oasis offers a free $100 Nomad Oasis USD bonus for new users.
Setup Your Nomad Oasis Account
Go to https://oasis.nomadinternet.com/. Click "Get Started."
Enter your email and personal information, then select "Continue."
Fill in the modem's location information and select "Continue."
Update your billing method.
Once completed, you'll be welcomed to your Nomad Oasis dashboard.
The Nomad Oasis Dashboard
How to Suspend or resume your modem
How to Pause your modem:
Green toggle means the modem is active.
Gray toggle means the modem is suspended.
How to Use Geo Fencing
Visit Your Nomad Oasis Dashboard
Go to: Nomad Oasis Dashboard
Navigate to the Modem Section
In your dashboard, find and go to the modem section.
Select a Modem
Click on View for any of the modems you wish to configure.
Configure Geo Fencing
Click on Configure and then enable Geo Fencing.
Nomad Oasis is packed with many features, like modem tracking, cell tower mapping, and more!
6. ๐Connecting to Your Modem
Now that your modem is activated, you can connect your devices to the internet.
Steps:
Find Your Wi-Fi Network Name and Password:
SSID (Network Name):
Located on the bottom of the modem.
Wi-Fi Password:
Located at the bottom of the modem.
Connect Your Device via Wi-Fi:
On your device (smartphone, tablet, computer), go to Wi-Fi settings.
Select your modem's SSID from the list of available networks.
Enter the Wi-Fi password when prompted.
Wait for the device to connect.
Connect Your Device via Ethernet (Optional):
For devices that require a wired connection (e.g., desktop computers, gaming consoles):
Connect one end of an Ethernet cable to a LAN port on the modem.
Connect the other end to your device's Ethernet port.
Test Your Internet Connection:
Open a web browser and navigate to a website (e.g., www.nomadinternet.com) to verify that you are connected.
Connect Additional Devices:
Repeat the Wi-Fi connection steps for all your devices.
6. โFrequently Asked Questions (FAQ)
Q1: What if my modem doesn't turn on?
A:
Check Power Connections:
Ensure the power adapter is securely connected to both the modem and the electrical outlet.
Test the Outlet:
Try plugging another device into the outlet to confirm it's working.
Check the Power Button:
Make sure you have pressed the power button (if applicable).
Ensure the modem's LED indicator is lit up.
Contact Support:
If the modem still doesn't turn on, contact Nomad Internet Support.
Q2: How do I find the best location for my modem?
A:
Central Placement:
Place the modem in a central location within your home.
Elevated Position:
Position it on a high shelf or mount it on a wall. Placement in a window is best!
Note: Try different window locations to find the strongest signal.
Avoid Obstructions:
Keep away from walls, metal objects, and large furniture.
Do not place in cabinets or basements.
Stay Away from Interference:
Avoid placing near electronic devices that may cause interference.
Test Different Spots:
Try different locations and run speed tests to find the best spot.
Q3: I can't find my Wi-Fi network on my device. What should I do?
A:
Ensure the Modem is On:
Check that the modem's power and Wi-Fi indicator lights are illuminated.
Restart the Modem:
Power off the modem by unplugging it from power, wait 10 seconds, plug the modem back in and power it back on.
Move Closer:
Bring your device closer to the modem to check for the network.
Check for Interference:
Ensure the modem is not near devices that may interfere with the signal.
Note: Cell boosters often interfere with the Wifi signal. Please disconnect any cell boosters and try again.
Contact Support:
If the issue persists, contact Nomad Internet Support.
Q4: How can I improve my internet speeds?
A:
Optimal Modem Placement:
Ensure the modem is placed according to the guidelines in this guide.
Limit Interference:
Keep the modem away from devices that can cause interference.
Update Firmware:
Check if there are firmware updates available for your modem.
Device Limitations:
Limit the number of devices connected simultaneously, if necessary.
Restart the Modem:
Sometimes, a simple reboot can improve performance.
Contact Support:
For persistent issues, reach out to Nomad Internet Support.
Q5: How do I change my Wi-Fi network name and password?
A:
Access Modem Settings:
Connect a device to the modem.
Open a web browser and enter the modem's IP address (e.g., 192.168.1.1).
Login to the Admin Panel:
Use the default username and password (often "admin" and "password"), found in your Quick Start Guide.
Navigate to Wireless Settings:
Find the section for Wi-Fi settings.
Change SSID and Password:
Enter a new network name (SSID) and password.
Save Changes:
Apply the changes; the modem may reboot.
Reconnect Devices:
Connect your devices to the new network using the new password.
Q6: Do I need to return the modem if I cancel my service?
A:
Yes. The modem is the property of Nomad Internet and must be returned upon cancellation.
Return Process:
You'll receive instructions and a return shipping label.
Return the modem within the specified time to avoid charges.
Q7: How do I contact Nomad Internet Support?
A:
Email: support@nomadinternet.com
Phone: 281-800-1000 (For Nomad Premier customers)
Live Chat: Visit www.nomadinternet.com and click the chat icon.
Q8: Can I use my own router with the Nomad Internet modem?
A:
Yes. You can connect your own router to the Nomad modem.
How to Connect:
Connect your router's WAN port to a LAN port on the Nomad modem using an Ethernet cable.
Configuration:
Configure your router according to its user manual.
Q9: How do I pause my subscription with the Travel Plan Add-On?
A:
Login to Your Account:
Visit the Nomad Internet website and access your customer portal.
Navigate to Subscription Settings:
Find the option to pause your subscription.
Select Duration:
Choose how long you want to pause (up to 3 months at a time).
Confirm:
Follow the prompts to confirm the pause.
Q10: What is Nomad Prime Support, and how do I add it?
A:
Nomad Premier Support Includes:
Live phone support
Equipment protection
Advanced security features
Express replacement service
24/7 monitoring
How to Add:
You can select Nomad Premier Support during activation or contact support to add it later.
Need More Help?
If you have any other questions or need assistance, please don't hesitate to contact us. We're here to ensure you have the best possible experience with Nomad Internet.
Thank you for choosing Nomad Internet! We look forward to keeping you connected. Happy browsing! ๐โจ
Your Nomad Internet Support Team