❌ SafePay Verification Failed

If you’re seeing a “Verification Failed” message while trying to set up Nomad SafePay, don’t worry — this usually means something small went wrong during the secure connection to your bank.

🔍 Common Reasons for Verification Failure

  1. Incorrect Bank Login Details

    • Double-check your username and password.

    • Ensure you’re entering the same details you use for your banking app.

  2. Multi-Factor Authentication Not Completed

    • Some banks may text, email, or app-prompt you to confirm.

    • If you close the page too soon, the verification will fail.

  3. Bank Not Supported by Plaid

    • While Plaid supports most major banks, a small number may not connect yet.

  4. Account Restrictions

    • Certain accounts (e.g., prepaid, limited-access, or business-only accounts) may not work with SafePay.

  5. Network/Timeout Issues

    • A weak internet connection or session timeout can cause the process to fail.

✅ What To Do Next

  1. Retry Verification

    • Return to checkout and try linking your bank account again.

    • Make sure you have a stable internet connection.

  2. Check with Your Bank

    • Log into your banking app to confirm your account is active and accessible.

    • Ensure you can complete multi-factor authentication (SMS, email, or app prompt).

  3. Try Another Eligible Account

    • If you have multiple accounts (checking vs. savings), try linking a different one.

  4. Contact Nomad Support

📌 Important Notes

  • You must complete SafePay verification to activate/ship your Modem.

  • Once verified, you will not need to repeat the process unless you change banks.

🆘 Need Help Fast?

👉 SafePay protects you and helps us keep Nomad Lite affordable and secure. If you run into issues, our team is here to help you get verified quickly.