What You Get with Free Basic Support at Nomad Internet 🌐

At Nomad Internet, we believe everyone should stay connected, no matter where life takes you. That’s why we offer Free Basic Support to all of our customers. It’s a no-cost option that ensures you get the essential help you need to keep your internet up and running—without the added bells and whistles of our premium plans like Nomad Premier.

Here’s a breakdown of what you can expect from Free Basic Support, and how it differs from the benefits provided in Nomad Premier.

What’s Included in Free Basic Support? 💬

Free Basic Support offers all the essentials to make sure your internet service runs smoothly. Here’s what you’ll get:

1. Standard Customer Support 💬

You can reach out to us during business hours via phone or email for help with any basic questions or troubleshooting. Our team will work with you to resolve common issues and keep you connected.

2. General Troubleshooting 💡

If something goes wrong with your service, our support team will help you identify the problem and guide you through the necessary steps to fix it. Whether it’s a connectivity issue or a setup question, we’re here to help!

What Free Basic Support Does Not Include ❌

While Free Basic Support covers the basics, it does not come with the extra protections and benefits of Nomad Premier Support (which includes both Nomad Prime and Nomad Hero). Here’s what’s not included with Free Basic Support:

1. No Coverage for Accidental Damage 💥

If your modem is damaged from an accident (like a drop or spill), you’ll need to cover the repair or replacement costs on your own. With Free Basic Support, there’s no repair coverage included, unlike the unlimited accidental damage repairs offered in Nomad Premier Support.

2. No Express Replacement Service 🚚

If your modem is lost or damaged beyond repair, replacements under Free Basic Support follow standard processing times, which may take a bit longer. With Nomad Premier, you get Express Replacement Service, which ensures a speedy modem replacement.

3. No Priority Customer Support 🏃‍♂️

While we’ll still help you with all your issues, Free Basic Support doesn’t include priority access to our support team. This means your inquiries will be handled in the order they are received, without the fast-tracked assistance available to Nomad Premier customers.

4. No Protection from Natural Disasters 🌪️

If your modem is damaged due to a natural disaster (like a hurricane or flood), Free Basic Support does not cover the costs of repairs or replacement. Nomad Premier Support, on the other hand, offers protection even in extreme situations.

5. No Annual Device Upgrades 🔄

With Free Basic Support, you’ll keep the same modem unless you decide to purchase an upgrade yourself. In Nomad Hero Support (part of the Nomad Premier package), customers receive annual device upgrades, ensuring they always have the latest technology.

6. No Exclusive Member Perks 🎁

Free Basic Support does not include access to rewards, discounts, or early access to new Nomad products and services, which are perks provided to Nomad Premier customers.

Is Free Basic Support Right for You? 🤔

If you’re comfortable with handling basic troubleshooting yourself and don’t need added protection or perks, Free Basic Support is a great no-cost option. You’ll have access to our standard support team and can rely on general assistance when you need it.

However, if you want extra peace of mind with accidental damage repairs, priority service, faster replacements, and access to premium perks, you may want to consider upgrading to Nomad Premier Support.

Need More Information? We’re Here to Help! 😊

If you have any questions or need more details about the differences between Free Basic Support and Nomad Premier Support, feel free to reach out to our team! We’re always happy to help you make the best decision for your needs.

Stay connected with Nomad Internet, no matter where you roam! 🌍🚐