# What Happens If My Modem Doesn't Connect After I Plug It In?

Move your modem to different parts of your home or business. Ensure your modem is completely free of obstructions and is placed in or near a window on the highest floor of your home or business. Once your modem is in the best spot in your home or business, plug your modem into power to refresh your connection.

 

If you are still note able to connect, make note of what color LED is displaying on your modem and contact our customer service team. We are more than happy to help you and we can be reached through live chat on our website or by sending an email to __support@nomadinternet.com.__

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**Documents**

- [Dragon Gateway – Easy First‑Time Setup Guide](https://wiki.nomadinternet.com/s/home/doc/dragon-gateway-easy-firsttime-setup-guide-QNgzlqVODD)
- [Quick Start Guide- How to Activate](https://wiki.nomadinternet.com/s/home/doc/quick-start-guide-how-to-activate-bMyPpQPuo4)
- [Get Unlimited Internet SAME-DAY!](https://wiki.nomadinternet.com/s/home/doc/get-unlimited-internet-same-day-ddyROrJLhB)
- [Announcements](https://wiki.nomadinternet.com/s/home/doc/announcements-MJUvRSreRW)
- [Activating Your Modem](https://wiki.nomadinternet.com/s/home/doc/activating-your-modem-9Cj0O5CMDX)
- [Plans & Features (Gen3 Plans)](https://wiki.nomadinternet.com/s/home/doc/plans-features-gen3-plans-isBCx2yf1n)
- [Modem Rental & Premier](https://wiki.nomadinternet.com/s/home/doc/modem-rental-premier-OHeR1o1KzS)
- [Nomad Modems & Accessories](https://wiki.nomadinternet.com/s/home/doc/nomad-modems-accessories-AHfRnCxIf2)
- [Identity Verification](https://wiki.nomadinternet.com/s/home/doc/identity-verification-tzKQ7UNyCb)
- [Tech Support FAQ's](https://wiki.nomadinternet.com/s/home/doc/tech-support-faqs-pTdDDvIew1)
- [Billing & Account](https://wiki.nomadinternet.com/s/home/doc/billing-account-RMPo0Ct9GN)
- [Nomad Business](https://wiki.nomadinternet.com/s/home/doc/nomad-business-e18SYNiCma)
- [Nomad Oasis AI](https://wiki.nomadinternet.com/s/home/doc/nomad-oasis-ai-8Yl7J0JIXv)
- [Nomad Programs](https://wiki.nomadinternet.com/s/home/doc/nomad-programs-sJ3SjAwVL7)
- [Shipping](https://wiki.nomadinternet.com/s/home/doc/shipping-W6DK2AnsmD)
- [About Us](https://wiki.nomadinternet.com/s/home/doc/about-us-Ph3kbpopqd)