What Happens If You Don’t Return Your Modem: A Friendly Reminder from Nomad Internet
Hello, Nomad Family! 😊
At Nomad Internet, we're dedicated to making sure your service experience is smooth and hassle-free. We also want to ensure you're fully informed about what happens if a modem is not returned after you cancel your service. In this guide, we'll explain why it's so important to return your modem, what the process looks like, and what happens if it isn't returned within the required timeframe.
Why Returning Your Modem Is Important
All modems provided by Nomad Internet are rental equipment, meaning they remain the property of Nomad Internet throughout your service. When you decide to cancel, it's crucial that the modem is returned to us in a timely manner. Returning the modem helps us ensure it can be refurbished and used to serve other customers, contributing to our eco-friendly practices and helping us keep costs down for everyone!
What Happens If You Don't Return Your Modem
If you cancel your service and don't return your modem within 30 days, here's what you need to know:
• Modem Is Considered Stolen: After 30 days of no return, we will consider the modem stolen property. Unfortunately, at this point, further action will need to be taken.
• Collections and Fees: We'll take steps to collect the full replacement value of the modem, any unpaid subscription fees, and any additional fees such as collection costs. These charges can add up, so it's always best to return the modem promptly to avoid these extra costs.
• Sent to Collections: If we don't receive the modem within the 30-day window, we may send your account to collections to recover the costs. This could negatively impact your credit score, and we don't want that to happen!
• Police Report for Stolen Property: In cases where the modem is not returned and payment isn't made, we reserve the right to file a police report for stolen property. This is a serious step we hope we never have to take, but it's necessary to protect our equipment and the service we provide to other customers.
• Blocked from Future Service: If a modem is not returned, you will be blocked from receiving any future service with Nomad Internet. We pride ourselves on maintaining a positive relationship with our customers, and we hope we can resolve everything smoothly before it comes to this.
How to Avoid Extra Charges
We always want to make things as simple as possible! If you're planning to cancel your service, here are some friendly reminders to help you avoid any extra charges:
• Return Your Modem Promptly: Once your cancellation is approved, follow the instructions we provide for returning your modem. We'll even provide a prepaid label to make the return process easy for you!
• Communicate with Us: If you're having trouble returning your modem or need more time, don't hesitate to reach out to our customer service team. We're here to help and can work with you to avoid additional charges or collections.
We're Here to Help!
If you have any questions or concerns about returning your modem, we're just a phone call, email, or chat away. We want to ensure the return process is smooth and stress-free for you.
• Email: support@nomadinternet.com
• Phone: 281-800-1000
• Live Chat: Visit NomadInternet.com and click the chat icon to chat with us live.
Final Thoughts
We understand that life gets busy, but it's important to remember that Nomad Internet modems are rental equipment and need to be returned when you cancel your service. This helps us continue providing reliable, cost-effective service to all of our customers. We appreciate your cooperation and are always here to assist if you need any help returning your modem.
Thank you for being a part of the Nomad Internet family, and we look forward to continuing to serve you! 🌟⬤