# What is Not Refunded With My 14 Day Money Back Guarantee?

You have 14-days from the time of delivery to try out our modem and services. If for any reason, you do not like it, you may cancel your by contacting us via live chat at www.nomadinternet.com or emailing us at support@nomadinternet.com.  

Please note that the SIM kit fee, activation fee, and shipping charges are non-refundable.

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**Documents**

- [Dragon Gateway – Easy First‑Time Setup Guide](https://wiki.nomadinternet.com/s/home/doc/dragon-gateway-easy-firsttime-setup-guide-QNgzlqVODD)
- [Quick Start Guide- How to Activate](https://wiki.nomadinternet.com/s/home/doc/quick-start-guide-how-to-activate-bMyPpQPuo4)
- [Get Unlimited Internet SAME-DAY!](https://wiki.nomadinternet.com/s/home/doc/get-unlimited-internet-same-day-ddyROrJLhB)
- [Announcements](https://wiki.nomadinternet.com/s/home/doc/announcements-MJUvRSreRW)
- [Activating Your Modem](https://wiki.nomadinternet.com/s/home/doc/activating-your-modem-9Cj0O5CMDX)
- [Plans & Features (Gen3 Plans)](https://wiki.nomadinternet.com/s/home/doc/plans-features-gen3-plans-isBCx2yf1n)
- [Modem Rental & Premier](https://wiki.nomadinternet.com/s/home/doc/modem-rental-premier-OHeR1o1KzS)
- [Nomad Modems & Accessories](https://wiki.nomadinternet.com/s/home/doc/nomad-modems-accessories-AHfRnCxIf2)
- [Identity Verification](https://wiki.nomadinternet.com/s/home/doc/identity-verification-tzKQ7UNyCb)
- [Tech Support FAQ's](https://wiki.nomadinternet.com/s/home/doc/tech-support-faqs-pTdDDvIew1)
- [Billing & Account](https://wiki.nomadinternet.com/s/home/doc/billing-account-RMPo0Ct9GN)
- [Nomad Business](https://wiki.nomadinternet.com/s/home/doc/nomad-business-e18SYNiCma)
- [Nomad Oasis AI](https://wiki.nomadinternet.com/s/home/doc/nomad-oasis-ai-8Yl7J0JIXv)
- [Nomad Programs](https://wiki.nomadinternet.com/s/home/doc/nomad-programs-sJ3SjAwVL7)
- [Shipping](https://wiki.nomadinternet.com/s/home/doc/shipping-W6DK2AnsmD)
- [About Us](https://wiki.nomadinternet.com/s/home/doc/about-us-Ph3kbpopqd)